General Questions
What types of products are available?
A range of shipping containers and modular units are available, including 20FT and 40FT containers, cabins, toilet and shower blocks, and specialised configurations such as open side, open top, and refrigerated units.
Are the containers new or used?
Units may be supplied as new (one-trip), used, or clearance stock. The condition is clearly specified before purchase.
Can containers be used for conversion projects?
Yes. Containers are commonly used for offices, accommodation, storage, and modular builds. Suitability depends on the intended use and any required modifications.
Ordering & Payment
How do I place an order?
Orders are placed after confirming product details, pricing, and delivery requirements through direct communication.
What payment methods are accepted?
Payment is made via bank transfer following order confirmation and issuance of payment details.
When is payment required?
Payment must be completed before order processing and delivery coordination begins.
Shipping & Delivery
How long does delivery take?
Processing takes 1–2 business days, and delivery typically takes 3–5 business days. Total estimated delivery time is 4–7 business days.
How is shipping calculated?
Shipping is calculated based on distance at a rate of $5.50 per mile.
Do I need to prepare the delivery site?
Yes. The delivery area should be accessible, level, and suitable for placing the unit safely.
Will I receive delivery updates?
Delivery coordination includes communication regarding scheduling and estimated arrival.
Returns & Refunds
Can I return a container?
Returns may be requested within 18 days of delivery, subject to approval and condition requirements.
What should I do if there is an issue after delivery?
Any issues should be reported within 48 hours of delivery to allow for prompt assessment.
Who pays for return shipping?
Return transport is generally the responsibility of the customer unless the return is due to an error in supply.
Warranty & Condition
Is there a warranty on the containers?
A limited warranty applies based on the type and condition of the unit at the time of delivery.
What does the warranty cover?
It covers structural integrity and basic functionality, depending on the unit supplied.
Do used containers have imperfections?
Yes. Used containers may show surface rust, dents, or cosmetic wear, which do not affect structural performance unless stated.
Product Use & Modifications
Can containers be modified?
Yes, but any modifications are the responsibility of the buyer and may affect warranty or return eligibility.
Are cabins ready for immediate use?
Cabins can be supplied in various configurations and may be suitable for immediate use depending on setup and requirements.
Do toilet and shower blocks require connections?
Yes. These units typically require connection to water and drainage systems unless configured otherwise.
Security & Communication
How do I know I am communicating with the official business?
All communication is conducted through verified email addresses:
Are unsolicited messages used for promotion?
No. Communication is only conducted in response to enquiries or relevant follow-up.
Technical & Compliance
Are containers ISO compliant?
Containers are manufactured to standard ISO dimensions and are compatible with standard transport systems.
Can containers be used for shipping?
Certain units are suitable for transport use where they meet applicable requirements.
If your question is not listed, you can submit an enquiry with relevant details to receive accurate information based on your requirements.
