This policy outlines the general warranty coverage applicable to supplied containers, cabins, and modular units.
Warranty terms apply to structural and functional aspects of the unit under normal and intended use conditions.
Warranty Coverage Period
A limited warranty period applies from the date of delivery.
The duration may vary depending on the type and condition of the unit:
- New (One-Trip) Units: Limited structural coverage period
- Used Units: Limited functional and structural condition coverage at time of delivery
Specific details are confirmed at the point of purchase.
What Is Covered
The warranty applies to:
- Structural integrity of the main frame
- Door functionality and locking mechanisms
- Weather resistance (wind and water tight condition where applicable)
- Major defects affecting usability at the time of delivery
Coverage is based on the condition of the unit as supplied and confirmed.
What Is Not Covered
Returns will not be accepted under the following conditions:
- The unit has been modified, cut, welded, painted, or structurally altered
- Additional components (electrical, plumbing, insulation, partitions) have been installed
- Damage has occurred due to external handling, environmental exposure, or misuse after delivery
- The unit is no longer in a condition suitable for safe transport
- The product was sold under clearance, discounted, or special terms, unless otherwise agreed prior to purchase
This ensures that returned units remain consistent with their original supplied condition.
Inspection Responsibility
Customers are expected to:
- Inspect the unit upon delivery
- Report any concerns within the specified timeframe (typically within 48 hours)
This ensures that any issues related to supply condition are addressed promptly.
Warranty Claims Process
To initiate a warranty claim:
- Submit details of the issue, including description and supporting images
- Provide order reference and delivery information
- Allow for review and assessment of the reported issue
Each claim is evaluated based on the original condition and usage context.
Resolution Options
Where a valid claim is confirmed, one of the following may be considered:
- Repair or corrective adjustment
- Replacement unit (subject to availability)
- Alternative resolution based on the nature of the issue
Limitations
Warranty coverage is limited to the condition and functionality of the unit at the time of delivery.
No guarantees are made regarding:
- Suitability for specific modifications or conversions
- Performance under conditions outside standard usage
- Long-term environmental exposure beyond normal expectations
Important Notes
- Warranty applies only to the original purchaser
- Units must remain in accessible condition for inspection if required
- Delayed reporting may affect eligibility for warranty consideration
