This policy outlines the conditions under which returns, exchanges, and refunds may be considered for purchased units.
Due to the size, weight, and logistical handling of shipping containers and modular units, all returns are subject to structured review and must comply with the conditions outlined below.
Return Eligibility
Return requests may be submitted within 18 days from the date of delivery.
To qualify for a return:
- The unit must remain in the same structural condition as delivered
- No modifications, alterations, or installations must have been carried out
- The unit must remain accessible and suitable for transport collection
- The original condition, including flooring, doors, and structural frame, must be maintained
Each request is assessed individually based on the condition of the unit and the circumstances presented.
Inspection Upon Delivery
All units should be inspected at the time of delivery or shortly after placement.
Customers are required to report any of the following within 48 hours of delivery:
- Structural damage or visible defects
- Door misalignment or locking issues
- Flooring concerns or internal damage
- Discrepancies between the delivered unit and the confirmed order
Prompt reporting allows for efficient assessment and resolution while delivery conditions are still verifiable.
Non-Returnable Conditions
Returns will not be accepted under the following conditions:
- The unit has been modified, cut, welded, painted, or structurally altered
- Additional components (electrical, plumbing, insulation, partitions) have been installed
- Damage has occurred due to external handling, environmental exposure, or misuse after delivery
- The unit is no longer in a condition suitable for safe transport
- The product was sold under clearance, discounted, or special terms, unless otherwise agreed prior to purchase
This ensures that returned units remain consistent with their original supplied condition.
Return Approval Process
All returns must be approved prior to any transport arrangement.
The process includes:
- Submission of return request within the eligible timeframe
- Review of supporting details (photos, description, delivery condition)
- Assessment of eligibility based on policy conditions
- Confirmation of return approval and logistics coordination
Unauthorised returns will not be accepted.
Refund Process
Once a return has been approved and the unit is received or collected:
- A post-return inspection is conducted to verify condition
- The unit is assessed against the original delivery state
- Any discrepancies affecting value may be considered during evaluation
Approved refunds are processed within 7 business days following final inspection.
Refunds are issued using the original payment method unless otherwise agreed.
Return Transportation
Return transport is generally the responsibility of the customer.
However, return shipping may be covered or assisted where:
- The delivered unit does not match confirmed specifications
- There is a verified issue attributable to supply error
All transport arrangements must ensure:
- Safe loading access
- Suitable ground conditions
- Compliance with standard handling requirements
Costs may vary depending on distance and logistics involved.
Exchange Conditions
Exchanges may be considered instead of returns where appropriate.
Eligible scenarios include:
- Incorrect unit supplied
- Verified condition issues impacting usability
- Structural or functional discrepancies
Replacement units are subject to availability and scheduling.
Important Considerations
- All returns are subject to prior approval and inspection
- Units must remain in a condition suitable for lifting and transport
- Delays in reporting issues may affect eligibility
- Transport access must be maintained for collection
